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  • First Name
  • Last Name

Notices about E-mail address
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Inqiry detailsRequired

Please write with your reservation number for inquiry.

Open hours: [Weekdays] 10:00–18:00 [Saturdays & Sundays & Hollidays] Regularly closed
We will reply to inquiries received while closed hours on the next business day.
* A confirmation mail may not reach some mobile-phones, e-mail address, and free e-mail address.

Please confirm acquisition purpose and range of use of personal data.

Privacy Policy

Customer personal information is an important resource to us in order to provide smooth, efficient travel services. We are well aware of our responsibility to maintain the privacy of such confidential information while we use it to develop and improve our services. We therefore handle your confidential information in accordance with the Privacy Policy described below.

Information such as names, addresses, telephone numbers and email addresses, is treated in line with the following privacy principles:
  1. (1)In order to operate our ToCoo! services smoothly, we may ask for personalinformation such as your name, address, telephone number, email address, and details of reservations.
  2. (2)We will strictly maintain the security of any personal information you provide and protect it from unauthorized access, alteration, or loss.
  3. (3)Without your permission, we will not disclose your personal information to any third party other than to trusted partners who have previously signed confidentiality agreements with us. However, we may disclose the information under the following circumstances:
    • * If you authorize us to disclose your personal information
    • * In case it is required to do so by law
    • * In case we disclose statistical information to conduct opinion surveys and to analyze the results; such information will not contain any personal information about our customers
    • * In case disclosure of personal information is required to provide service smoothly;
    • * for example, the disclosure of the customer name when booking a car rental reservation
    • * In case ToCoo has reason to believe the customer may have caused damages to a third party
  4. (4)Japanese law applies to your use of our ToCoo! services even when you use them from outside Japan.
  5. (5)In certain areas of the ToCoo! site, we use SSL (Secure Sockets Layer) data encryption technology in order to prevent leaking of your personal information over the Internet.
  6. (6)We and our third party marketing partners may also use the information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of our marketing at any time.